Job Title

Sales, Customer Success and Website Security Monitoring Executive

Company

Tensai Computers Private Limited (SITEUPTIME.ONLINE)

Job Type

Full-Time (Work From Office)

Working Hours

Current Working Hours: Monday to Saturday (11:00 AM – 6:00 PM)

Proposed Future Working Hours: Monday to Saturday (10:00 AM – 6:00 PM)

Probation Period

3 Months

Salary

₹8,000 per month during the probation period.

Upon successful completion of probation and satisfactory achievement of assigned responsibilities and targets, compensation (salary) will be reviewed and revised based on performance.

About SITEUPTIME.ONLINE

SITEUPTIME.ONLINE is a Website Monitoring, Uptime Monitoring, Website Security Monitoring, SSL Monitoring, DNS Monitoring, Domain Tracking, Cron Job Monitoring, Server Monitoring, Port Monitoring and Performance Monitoring platform that helps businesses maintain website availability, reliability, security and online trust through real-time alerts and proactive monitoring.

Our clients include website owners, digital agencies, hosting providers, developers, startups, e-commerce businesses and organizations that rely on their online presence for daily operations.

Role Overview

We are seeking a motivated individual with strong communication skills and preferably a Cybersecurity, IT, Networking, Technical Support or Website Management background.

This role combines Sales, Customer Support, Customer Success, Website Monitoring, Website Security Monitoring, LinkedIn Outreach, Live Chat Support, Business Development and Content Creation responsibilities.

Candidates with Cybersecurity experience are strongly encouraged to apply, as many cybersecurity principles directly overlap with website monitoring, alert management, incident identification, infrastructure monitoring, website security awareness and online risk management.

How Cybersecurity Experience Relates to This Role

The following cybersecurity concepts are directly applicable to the services provided by SITEUPTIME.ONLINE:

• Continuous monitoring and alert management
• Website availability monitoring
• SSL certificate monitoring
• DNS monitoring and change tracking
• Domain tracking and domain expiry monitoring
• Cron Job Monitoring
• Server Monitoring
• Port Monitoring
• Service Availability Monitoring
• Infrastructure Health Monitoring
• Security incident awareness
• Incident identification and escalation
• Root cause investigation
• Risk assessment and prevention
• Security best practices
• Website trust and reputation monitoring
• Website health monitoring
• Threat awareness and monitoring
• Security event analysis
• Monitoring-driven incident response
• Network service monitoring

A cybersecurity professional already understands the importance of proactive monitoring, rapid response, reliability, incident awareness and customer education, making them highly suitable for this role.

Key Responsibilities

Sales and Business Development

• Contact prospective customers through E-Mail, WhatsApp, Phone Calls, LinkedIn, Live Chat and Social Media.
• Follow up on leads generated through website inquiries and marketing campaigns.
• Present and explain SITEUPTIME.ONLINE services to potential customers.
• Promote Website Monitoring, Server Monitoring, SSL Monitoring, DNS Monitoring, Domain Tracking, Cron Job Monitoring, Port Monitoring and Website Security Monitoring solutions.
• Build and maintain relationships with prospective clients.
• Maintain sales records and activity reports.
• Assist in growing recurring subscription revenue.
• Perform LinkedIn prospecting and outreach to website owners, agencies, developers, hosting providers and business decision-makers.
• Engage with prospective customers through website Live Chat and convert inquiries into sales opportunities.
• Maintain professional communication and timely responses across all customer communication channels.

Customer Support

• Respond to customer inquiries through E-Mail, WhatsApp, LinkedIn, Live Chat and Support Tickets.
• Assist customers with account setup and monitor configuration.
• Guide customers in understanding monitoring alerts and reports.
• Provide first-level customer assistance.
• Escalate technical issues to the appropriate team when necessary.
• Ensure professional and timely communication with customers.
• Maintain customer records and support history.

Customer Success

• Onboard new customers onto the platform.
• Help customers configure and maximize platform features.
• Conduct follow-ups with new customers through Email, WhatsApp, LinkedIn and Live Chat.
• Encourage customer adoption and engagement.
• Assist with subscription renewals and retention activities.
• Maintain positive customer relationships.
• Help customers understand the value of website monitoring, infrastructure monitoring and website security monitoring.

Website, Infrastructure and Security Monitoring

• Monitor websites, web applications and online services for uptime and availability.
• Monitor uptime, SSL, DNS, Domain, Cron job, Server, Port and Website Health Alerts.
• Assist customers in configuring and understanding Website Monitoring services.
• Monitor SSL certificate status, expiry dates and security-related notifications.
• Monitor DNS records and DNS-related changes.
• Support Domain Tracking and Domain Expiry Monitoring activities.
• Assist with Cron Job Monitoring and notification management.
• Monitor server availability and infrastructure health alerts.
• Monitor network ports and service availability alerts.
• Help customers understand monitoring reports related to websites, servers, SSL certificates, DNS records and domains.
• Assist in identifying service interruptions and infrastructure-related incidents.
• Identify unusual monitoring events and escalate them appropriately.
• Promote website reliability, infrastructure monitoring and proactive monitoring best practices.
• Help customers understand the importance of proactive monitoring and alert management.

Cybersecurity Monitoring and Incident Awareness

• Assist with Security Incident Awareness processes.
• Monitor and escalate unusual website behavior or service disruptions.
• Assist in Website Defacement Detection monitoring activities.
• Support Domain Expiry Risk Monitoring initiatives.
• Assist with DNS Change Monitoring activities.
• Help maintain Website Trust and Reputation Monitoring awareness.
• Assist with SSL Security Monitoring awareness and customer education.
• Support Blacklist Monitoring awareness activities.
• Support Server Monitoring and Infrastructure Monitoring awareness initiatives.
• Assist with Port Monitoring and Service Availability Monitoring activities.
• Monitor alerts relating to DNS modifications, SSL changes and domain-related risks.
• Maintain Basic Threat Intelligence Awareness regarding common website risks.
• Follow Incident Escalation Procedures when required.
• Educate customers on website monitoring, reliability and online security best practices.
• Assist in identifying potential website security risks and monitoring anomalies.
• Assist in identifying anomalies affecting monitored websites, servers, domains and network services.
• Support monitoring operations related to websites, servers, ports, cron jobs, SSL certificates and DNS infrastructure.
• Support monitoring activities that align with cybersecurity operations and security awareness practices.

Content Creation and Social Media Engagement

• Create and publish informational content related to Website Monitoring, Server Monitoring, Port Monitoring, SSL Monitoring, DNS Monitoring, Domain Tracking, Cron Job Monitoring, Website Performance Monitoring and Website Security Monitoring.
• Create and publish blog articles for SITEUPTIME.ONLINE.
• Prepare educational posts for LinkedIn and other social media platforms.
• Share website monitoring tips, security awareness updates and industry best practices.
• Publish informational articles explaining website reliability, infrastructure monitoring and cybersecurity monitoring best practices.
• Assist in creating customer success stories, testimonials and case studies.
• Help improve customer awareness through informative and educational content.
• Monitor engagement on published content and respond to customer inquiries when required.
• Coordinate with management regarding content topics, announcements and platform updates.
• Maintain consistency in brand messaging across website, blog and social media channels.

Partnership and Business Growth

• Build relationships with web developers, digital agencies, hosting providers and IT professionals.
• Assist in developing referral and affiliate partnerships.
• Promote SITEUPTIME.ONLINE within relevant business communities.
• Support strategic growth initiatives and partnership opportunities.

Required Skills

Mandatory

• Excellent verbal and written English communication skills.
• Strong interpersonal and customer handling abilities.
• Professional attitude and willingness to learn.
• Basic computer and internet proficiency.
• Ability to work independently and responsibly.
• Good organizational and reporting skills.
• Ability to communicate technical concepts in a simple and professional manner.

Preferred

• Cybersecurity Background.
• Security Operations Center (SOC) Awareness.
• IT Support Experience.
• Networking Knowledge.
• Website Hosting Knowledge.
• Domain and DNS Knowledge.
• DNS Management Knowledge.
• Domain Management Knowledge.
• SSL Certificate Knowledge.
• Website and Server Monitoring Experience.
• Infrastructure Monitoring Experience.
• Technical Support Experience.
• Basic Linux Server Knowledge.
• Basic Network Monitoring Knowledge.
• Cron Job Management Awareness.
• Web Hosting and Control Panel Familiarity (cPanel, Plesk or similar).
• SaaS Sales Experience.
• Customer Success Experience.
• Basic Incident Response Knowledge.
• Monitoring and Alert Management Experience.
• LinkedIn Outreach Experience.
• Live Chat Support Experience.
• Content Writing Skills.
• Blog Writing Experience.
• LinkedIn Content Creation Experience.
• Social Media Management Experience.
• Basic SEO Knowledge.

Performance Evaluation

Performance expectations, sales objectives, customer support metrics, monitoring responsibilities, content creation responsibilities and growth targets will be communicated separately upon successful acceptance of the offer and commencement of employment.

Career Growth Opportunities

Successful candidates demonstrating commitment, professionalism and consistent performance may progress into roles such as:

• Security Monitoring Executive
• Cybersecurity Monitoring Analyst
• Website Reliability and Security Analyst
• Infrastructure Monitoring Analyst
• Senior Customer Success Executive
• Business Development Executive
• Partnership Manager
• Customer Success Manager
• Sales Team Lead

as SITEUPTIME.ONLINE continues to expand its Website Monitoring, Infrastructure Monitoring and Website Security Monitoring services.